Privacy Policy for Harbor Hawker
Harbor Hawker is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information when you visit our online platform or engage with our services.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include offering gourmet street food, marine delicacies, catering, and retail of specialty sauces and marinades.
- Personal Data You Provide Directly: This includes information you provide when placing an order, booking catering services, signing up for newsletters, contacting us through forms, or interacting with our site. This may include your name, contact details (such as email address and phone number), billing and delivery address, and payment information.
- Transaction Data: Details about the products and services you have purchased from us, including order history and preferences.
- Technical and Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referral sources, pages viewed, and the duration of your visit. This is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services: Fulfilling orders for our gourmet street food and marine delicacies, processing catering bookings, and delivering retail products.
- To Communicate With You: Sending order confirmations, updates about your catering event, responding to your inquiries, and providing customer support.
- For Marketing and Promotions: With your consent, sending you newsletters, special offers, and information about new products or services, particularly those inspired by Singaporean coastal flavors.
- To Improve Our Services: Analyzing user behavior to enhance our online platform, personalize your experience, and develop new street food and marine-themed menu items.
- For Legal and Security Purposes: Detecting and preventing fraud, complying with legal obligations, and protecting the security of our online platform and customers.
3. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, delivery services, website hosting, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Your Data Protection Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA), you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
5. Data Security
We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
6. Third-Party Links
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:
Harbor Hawker
18 Maxwell Road, #01-11,
Maxwell Food Centre,
Singapore, Singapore, 069115
Singapore